Written standard per product
Materials, dimensions, tolerances, finish and packaging, agreed with the factory and used by both sides.
SUPPLIERS & MANUFACTURING
Partners who work hard, every day, so the parcel arrives right.
A vetted network of factories and suppliers: audited before they take an order, held to a written quality standard, able to personalise at sensible volumes, and judged on whether they hit the date.
Supplier ScorecardILLUSTRATION
Quality · Date · Response
Each partner carries a running score
AuditedEntry
InspectedPre-ship
ScoredOngoing
HOW A FACTORY ENTERS THE NETWORK
Nobody ships for us on a promise.
A supplier passes four gates before taking a live customer order. Skipping any of them is how a brand discovers a quality problem through its own customers.
Capability and capacity review
What they actually make, on what equipment, at what monthly volume, and what happens to our order when a larger client calls. Capacity claimed on a call is verified against production reality.
Sampling against a written standard
We define the standard in writing — materials, tolerances, finish, packaging — and sample against it. Approval is of a specification, not of a nice-looking photograph.
Commercial and lead-time agreement
Unit cost, minimums, production lead time and the cost of personalisation agreed and documented, including what happens when a batch fails inspection.
Trial order under full process
A real order runs the complete path — production, inspection, packing, dispatch — before the partner carries customer volume.
QUALITY
Inspected before it ships, not after it arrives.
Quality control that happens at the customer's door is not quality control — it is a return. Inspection happens at the factory, against the same written standard the sample was approved on.
Defects found pre-shipment are a cost of doing business. Defects found by a customer cost the order, the dispute, the review and the relationship. That arithmetic is why the inspection step is never the one we compress when a launch is late.
Pre-shipment inspection
Sampled against the standard before the batch leaves. Failures are reworked or rejected, with the reason recorded on the scorecard.
Packaging as part of the product
Presentation and protection specified alongside the item. A product that arrives damaged was not a logistics problem; it was a packaging specification problem.
Pre-shipment InspectionILLUSTRATION
Checks by stage
Illustrative inspection profile
SampledBatch
ReworkedFlagged
ReleasedShipped
PERSONALISATION
Customisation at volumes that make sense.
Private label, bespoke packaging, engraving and colourways — available because the partner network was selected for it, not because we promised it and went looking afterwards.
| Capability | What it covers | Practical note |
|---|---|---|
| Private label | Brand marks on product, packaging and inserts | Artwork approved on a physical sample before the run |
| Bespoke packaging | Boxes, inserts, protective fit, unboxing sequence | Specified with the product, not added afterwards |
| Colour and finish | Variant colourways and surface finishes | Lead time varies by finish; quoted per variant |
| Engraving and marking | Serials, logos, personalised text | Per-unit personalisation needs a longer production window |
| Assortment and kitting | Multi-item sets assembled before dispatch | Kitting is agreed as a production step with its own check |
LEAD TIMES
A date we can defend.
We publish a delivery window only where the production and transit legs behind it are agreed with the partner. When a leg moves, the window on the product page moves with it.
STEP 01
Order placed and confirmed
The order is validated and routed to the partner the same business day.
STEP 02
Production or pick
Stocked items are picked immediately; made-to-order and personalised items enter the agreed production window.
STEP 03
Inspection
Sampled against the written standard. A failed batch is reworked and re-inspected rather than released late and defective.
STEP 04
Dispatch and tracking
Handed to the carrier with tracking issued to the customer. Our target is dispatch within 72 hours for stocked items.
STEP 05
Transit monitoring
Tracking is monitored, not merely forwarded. A stalled parcel triggers contact from us before the customer notices.
STEP 06
Delivery and aftercare
Delivery confirmed, support channel open for returns, replacements and questions.
Sourcing something specific?
Send the product, the volume and the personalisation you need. We will tell you whether our network can hold the date — and say so plainly if it cannot.
Discuss sourcing →